This policy sets out:
- the information we collect about you when you visit our
website, use our products or services, or otherwise interact with us; - how we use, share, store, and secure the information;
and - how you may access and control the information.
In this policy, “Dyslexia
Show” or “we” refers to Dyslexia
Show Ltd of 29 Lawford Road Leicester LE2 9AD (Company Number 11924693) and “Platform” means our website at
www.dyslexiashow.co.uk.
In this policy, “personal
information” refers to any data, information, or combination of data and
information that is provided by you to us, or through your use of our products
or services, that relates to an identifiable individual.
1 What information we collect about you
1.1 We
collect the following types of information about you:
- account and profile information that you provide when
you register for an account or sign up for our products or services, for
example your name, username or similar identifier, other personal description,
job title, physical address (billing or delivery or both), email address,
telephone number(s)” (collectively, “Account
Data”); - information you provide through support channels, for
example when you report a problem to us or interact with our support team,
including any contact information, documentation, or screenshots (collectively,
“Support Data”); - communication, marketing, and other preferences that
you set when you set up your account or profile, or when you participate in a
survey or a questionnaire that we send you (collectively, “Preference Data”); - details of any transactions, purchases, or orders that
you’ve made with us (collectively, “Transaction
Data”); - payment information, for example your payment card
information and/or bank account details (collectively, “Financial Data”); - information about your device or connection, for
example your internet protocol (IP) address, log-in data, browser type and
version, time-zone setting, browser plug-in types and versions, operating
system and platform, and other technology on the devices you use to access our
products or services and information we collect through cookies and other data
collection technologies (please read our Cookies Policy for details)
(collectively, “Technical Data”);
and - Information about your use of or visit to our Platform,
for example your clickstream to, through, and from our Platform, products you
viewed, used, or searched for, page response times, download errors, length of
visits to certain pages, page interaction information (such as scrolling,
clicks, and mouse-overs), or methods to browse away from the page
(collectively, “Usage Data”).
1.2 We collect the above information when you provide it
to us or when you use or visit our Platform. We may also receive information
about you from other sources, including:
(a) our personnel, agents, advisors,
consultants, and contractors based in UK in connection with our operations or
services, for example our staff engaged in the fulfilment of your order,
processing of your payment, and provision of support services;
1.3 We do not collect sensitive data or special category
data about you. This includes details about your race, ethnic origin, politics,
religion, trade union membership, genetics, biometrics, health, or sexual orientation.
2
How we use information we collect
2.1 We only use your personal information where the law
allows us to. We use your personal information only where:
- we need to perform the contract we have entered into
(or are about to enter into) with you, including to operate our products or
services, to provide customer support and personalised features, and to protect
the safety and security of our Platform; - it satisfies a legitimate interest which is not
overridden by your fundamental rights or data protection interests, for example
for research and development, and in order to protect our legal rights and
interests - you’ve given us consent to do so for a specific
purpose, for example we may send you direct marketing materials or publish your
information as part of our testimonials or customer stories to promote our
products or services with your permission; or - we need to comply with a legal or regulatory
obligation.- If you have given us consent to use your personal
information for a specific purpose, you have the right to withdraw your consent
any time by contacting us (please refer to paragraph 8 for contact
information), but please note this will not affect any use of your information
that has already taken place.
- We do not share your personal information with any
company outside our group for marketing purpose, unless with your express
specific consent to do so.
- We have set out our legal bases for processing your
information in the Legal Bases Table at the end of this policy.
- If you have given us consent to use your personal
3
How we share information we collect
3.1 We share information with third parties that help us
operate, provide, support, improve, and market our products and services, for
example third-party service providers who provide ____________.
3.2 Third-party service providers have access to your personal
information only for the purpose of performing their services and in compliance
with applicable laws and regulations. We require these third-party service
providers to maintain confidentiality and security of all personal information
that they process on our behalf and to implement and maintain reasonable
security measures to protect the confidentiality, integrity, and availability
of your personal information.
3.3 We take reasonable steps to confirm that all
third-party service providers that we engage process personal information in
the manner that provides at least the same level of protection as is provided
under this policy. Where any third-party provider is unable to satisfy our
requirements, we will require them to notify us immediately and we will take
reasonable steps to prevent or stop non-compliant processing.
3.4 We may share personal information on aggregated or
de-identified basis with third parties for research and analysis, profiling,
and similar purposes to help us improve our products and services.
3.5 If you use any third-party software in connection with
our products or services, for example any third-party software that our
Platform integrates with, you might give the third-party software provider
access to your account and information. Policies and procedures of third-party
software providers are not controlled by us, and this policy does not cover how
your information is collected or used by third-party software providers. We
encourage you to review the privacy policies of third-party software providers
before you use the third-party software.
3.6 Our Platform may contain links to third-party websites
over which we have no control. If you follow a link to any of these websites or
submit information to them, your information will be governed by their
policies. We encourage you to review the privacy policies of third-party
websites before you submit information to them.
3.7 We may share your information with government and law
enforcement officials to comply with applicable laws or regulations, for
example when we respond to claims, legal processes, law enforcement, or
national security requests.
3.8 If we are acquired by a third party as a result of a
merger, acquisition, or business transfer, your personal information may be
disclosed and/or transferred to a third party in connection with such
transaction. We will notify you if such transaction takes place and inform you
of any choices you may have regarding your information.
4 How we store and secure information we collect
4.1 We
use data hosting service providers based in UK to host the information we
collect.
4.2 We have adopted the following measures to protect the
security and integrity of your personal information:
- information is encrypted using TLS/SSL technology;
- your account is password-protected;
- access to your personal information is restricted to
personnel or service providers on a strictly need-to-know basis, who will only
process your information on our instructions and who are subject to a duty of
confidentiality; and - our information collection, storage, and processing
practices are reviewed regularly.- We have put in place procedures to deal with any
suspected privacy breach and will notify you and any applicable regulator of a
breach where we are legally required to do so.
- While we implement safeguards designed to protect your
information, please note that no transmission of information on the Internet is
completely secure. We cannot guarantee that your information, during
transmission through the Internet or while stored on our systems or processed
by us, is absolutely safe and secure.
- We only retain personal information for so long as it
is reasonably necessary to fulfil the purposes we collected it for, including
for the purposes of satisfying any legal, accounting, or reporting
requirements. After such time, we will delete or anonymise your information, or
if this is not possible, we will securely store your information and isolate it
from further use. We periodically review the basis and appropriateness of our
data retention policy.
- We have put in place procedures to deal with any
5
Your rights
5.1 You
have the right to:
- be informed of what we do with your personal
information; - request a copy of personal information we hold about
you; - require us to correct any inaccuracy or error in any
personal information we hold about you; - request erasure of your personal information (note,
however, that we may not always be able to comply with your request of erasure
for record keeping purposes, to complete transactions, or to comply with our
legal obligations); - object to or restrict the processing by us of your
personal information (including for marketing purposes); - request to receive some of your personal information in
a structured, commonly used, and machine readable format, and request that we
transfer such information to another party; and - withdraw your consent at any time where we are relying
on consent to process your personal information (although this will not affect
the lawfulness of any processing carried out before you withdraw your
consent).- You may opt out of receiving marketing materials from
us by using the unsubscribe link in our communications, by updating your
preferences within your account on our Platform, or by contacting us. Please
note, however, that even if you opt out from receiving marketing materials from
us, you will continue to receive notifications or information from us that are
necessary for the use of our products or services.
- As a security measure, we may need specific information
from you to help us confirm your identity when processing your privacy requests
or when you exercise your rights.
- Any request under paragraph 5.1 will normally be
addressed free of charge. However, we may charge a reasonable administration
fee if your request is clearly unfounded, repetitive, or excessive.
- We will respond to all legitimate requests within one
(1) month. Occasionally, it may take us
longer than a month if your request is particularly complex or if you have made
a number of requests.
- You may opt out of receiving marketing materials from
6
Changes to this policy
We may amend this policy from time to time
by posting the updated policy on our Platform. By continuing to use our
Platform after the changes come into effect, you agree to be bound by the
revised policy.
7
Policy towards children
Our products and services are not directed
to individuals under 16. We do not knowingly collect personal information from
individuals under 16. If we become aware that an individual under 16 has
provided us with personal information, we will take steps to delete such
information. Contact us if you believe that we have mistakenly or unintentionally
collected information from an individual under 16.
8
Contact us
8.1 Please
contact us at hello@dyslexiashow.co.uk or submit any written request to:
Dyslexia Show Ltd
29 Lawford Road Leicester LE2 9AD
Attn: Director
8.2 Please contact us in the first instance if you have
any questions or concerns. If you have unresolved concerns, you have the right
to file a complaint with a data protection authority in the country where you
live or work or where you feel your rights have been infringed. If you reside in
the United Kingdom, you may file a complaint to the Information Commissioner’s
Office (ICO), the UK supervisory authority for data protection issues
(www.ico.org.uk).
Last updated: 26 April 2019
COOKIES POLICY
Cookies are small text files that are placed on your device
by a web server when you access our Platform. We use cookies to identify your
access and monitor usage and web traffic on our Platform to customise and
improve our products and services.
We use both persistent cookies and session cookies. A
persistent cookie stays in your browser and will be read by us when you return
to our Site or a partner site that uses our services. Session cookies only last
for as long as the session lasts (usually the current visit to a website or a
browser session).
We use the following types of cookies:
- Strictly necessary cookies – these are cookies that are
required for the operation of our site. They include, for example, cookies that
enable you to log into secure areas of our website. - Analytical/performance cookies – these allow us to
recognise and count the number of visitors and to see how visitors move around
our Site when they are using it. This helps us to improve the way our site
works, for example, by ensuring that users are easily finding what they are
looking for.
You can block cookies by activating the
setting on your browser that allows you to refuse the use of all or some
cookies. However, if you do so, you may not be able to access all or parts of
our site.
LEGAL BASES TABLE
Processing purpose | Type of data processed | Legal basis |
To register you as a user on our Platform |
Account Data | To perform our contract with you |
To enable you to use our products and services |
Account Data, Transaction Data, Support Data, Technical Data [and User Content] |
To perform our contract with you |
To process your payments | Account Data, Transaction Data, Financial Data |
To perform our contract with you |
To collect overdue amounts | Account Data, Transaction Data, Financial Data |
Legitimate interest to recover debts due to us |
To notify you about changes to our products, services, or terms |
Account Data | To perform our contract with you |
To administer and maintain safety and security of our Platform |
Technical Data | To perform our contract with you |
To study usage of our products or services |
Transaction Data, Support Data, Technical Data, Usage Data |
Legitimate interest to improve our Platform, products, and services |
To gather feedback on our products, services, or features |
Account Data | Legitimate interest to improve our Platform, products, and services |
To provide information on products or services that may be of interest to you |
Account Data, Preference Data |
Consent, which you may withdraw any time |